Venue Polices
In the event that any 2021 shows are cancelled due to the COVID19 pandemic, you will receive a full refund for any tickets purchased. If the 2021 event is rescheduled, your ticket will be good for the new date. If that new date does not work for you, you can request a full refund. In the meantime, thank you for supporting our venues.
In the event that the 2021 season is cancelled, any 2021 club memberships (Gold Circle Club or Inner Circle Club) will be rolled forward to the 2022 season unless you specifically request a refund. In the meantime, thank you for supporting our venues.
All concerts go on rain or shine. The venue is covered by an open-air tent to protect from the elements.
You will not be permitted to re-enter if you leave the venue at any time.
Safety and Security Policies
Bag Policy
Bags bigger than 12 x 12 will not be allowed into the venue. No exceptions
Our patron’s safety and security is our top priority. To protect the safety of our patrons, staff and performers you’ll be greeted upon entry by one of our security personnel who will conduct a thorough but speedy check of all bags and purses as well as screening with an electronic wand.
No backpacks, blankets or large bags will be allowed inside our venues. Patrons will be asked to return back packs and large bags to their vehicles before entering the venue. To expedite our screening process, please leave blankets, large or overstuffed purses and bags in your vehicle.
During our security screening process, all patrons will be asked to open / unfold large jackets, coats, etc.
Smaller clutch-style pocketbooks/purses and other bags will generally be allowed into the venue, however, all bags will need to be searched by security personnel. Contents will need to be fully viewable by security personnel.
Pocketbooks/purses and other bags which are not fully viewable (where they are stuffed full with items making it difficult to view everything inside the bag without emptying the bag) may be asked to be returned to the patrons vehicle at the discretion of the security personnel.
The only exceptions to this policy include infant and toddler product packaging for our children’s daytime shows.
The following items are also not allowed inside the venue under any circumstances: firearms, including those carried by off-duty law enforcement; weapons of any kind; sharp items such as knives (including pocket or “Swiss Army”-style knives), multi-tools, screwdrivers and scissors; illegal substances; laser pens; fireworks, or any item that can be deemed potentially harmful, including pepper spray and Mace.
People attempting to bring in the items listed above will be asked to return them to their vehicle which will delay their entrance inside the venue.
These policies are designed to make all of our patrons feel safer at our venues. Any questions on these policies can be directed to office@themusiccircus.org or by calling 781-383-9850.
Smoking
There is no smoking of any substance inside the tent. Smoke is restricted to designated smoking areas located outside the tent. This includes e-cigarettes and vaping.
Accessibility
There are accessible restrooms, seating, and parking.
Please call the box office for accessible tickets or for more information regarding accessibility.
Parking
The South Shore Music Circus offers plenty of on-site parking adjacent to the venue.
The parking lot entrance is located at 130 Sohier Street. We offer handicapped parking in designated areas. A parking attendant will direct you to the best area in which to park.
Parking lot gates open two hours prior to performance time, one hour prior to the time the venue gates open.
We do not allow any tailgating or barbecuing in our lots, however concessions are available inside the venue prior to the performance through the end of intermission.
Since we are located in a residential area, please consider our “good neighbor policy” and do not sound horns when exiting the venue.
We request that patrons park in designated Music Circus parking lots only.
The South Shore Music Circus is not responsible for theft or damage to vehicles or contents.
Photography and Recording
We do not allow SLR or DSLR cameras with detachable lenses in the venue without a photo pass and prior written consent of artist management.
Please be advised that live streaming events, audio recording and video recording is strictly prohibited by Federal Copyright laws. Most performances do not allow any cameras or recording devices.
Box Office
All sales are final. There are no refunds or exchanges, unless a show is cancelled. Please direct any questions to boxoffice@themusiccircus.org
We are not responsible for schedule changes beyond our control, or for lost, stolen or misplaced tickets.
In Season Box Office Hours:
Due to the ongoing pandemic, the Box Office will not be open for in-person ticket sales this year. Any ticketing questions can be emailed to boxoffice@themusiccircus.org, or you can call 781-383-9850 between the hours of 12pm-5pm.
Off Season Box Office Hours:
The Music Circus business offices are open year-round and can be reached at 781-383-9850.
Age restrictions
Most shows are all ages. Any age restriction will be noted on the website listing.
If you wish to bring children, we encourage you to watch the videos posted on the events to determine age appropriateness of content.
Any child over the age of six months is required to have a ticket for a performance.
Payments Accepted
All major credit cards and South Shore Music Circus or Cape Cod Melody Tent Gift Cards are accepted for phone and online purchases.
Ticket Purchasing Methods
Due to the ongoing pandemic, the Box Office will not be open for in-person ticket sales this year. Tickets are available for purchase anytime at the official venue website themusiccircus.org. All tickets must be purchased prior to show time.
Will Call Procedures
Going forward, all tickets will be switching to touchless. There will be no will call option to pick up tickets on the day of the show. Tickets purchased via themusiccircus.org will be emailed directly to the purchaser to print at home.
Accessible Seating
Please call the box office at 781-383-9850 for accessible tickets or for more information regarding accessibility.
Concessions
Concessions
No food or drinks, beverage containers or coolers, can be brought into the venue. Four your comfort and convenience we offer three concession areas selling food, snacks, and alcoholic and non-alcoholic beverages.
Our concessions stands are open to serve you prior to the performance and through intermission.
We proudly serve a variety of summer time favorites such as: hot dogs, ice cream, pizza, popcorn, hot pretzels, cotton candy, cookies, chips, as well as other snack foods. We also sell an assortment of sodas, juices, bottled water and hot coffee.
For patrons over 21, our concessions stands also serve a variety of beer, wine and champagne, including Mike’s Hard Lemonade, Twisted Tea, Sam Adams lager, Sam’s Summer Ale, Coors Light and more. Our premium wine bar features Kendall Jackson chardonnay, Veuve Clicquot champagne as well as other options.
You must be 21 years of age to purchase alcoholic beverages. A valid driver’s license, liquor ID, passport or military ID is required.
Our concessions stands generally close when the headliner take the stage, however we do reserve the right to close earlier if necessary.
Concessions
No food or drinks, beverage containers or coolers, can be brought into the venue. Four your comfort and convenience we offer three concession areas selling food, snacks, and alcoholic and non-alcoholic beverages.
Our concessions stands are open to serve you prior to the performance and through intermission.
We proudly serve a variety of summer time favorites such as: hot dogs, ice cream, pizza, popcorn, hot pretzels, cotton candy, cookies, chips, as well as other snack foods. We also sell an assortment of sodas, juices, bottled water and hot coffee.
For patrons over 21, our concessions stands also serve a variety of beer, wine and champagne, including Mike’s Hard Lemonade, Twisted Tea, Sam Adams lager, Sam’s Summer Ale, Coors Light and more. Our premium wine bar features Kendall Jackson chardonnay, Veuve Clicquot champagne as well as other options.
You must be 21 years of age to purchase alcoholic beverages. A valid driver’s license, liquor ID, passport or military ID is required.
Our concessions stands generally close when the headliner take the stage, however we do reserve the right to close earlier if necessary.
Restrooms
Restrooms at the Music Circus are located opposite aisles 4 and 8.
ATM
For your convenience, the South Shore Music Circus offers the services of an ATM, which is located behind Section 5 near the concessions.
Contest
Additional
Please note that all shows have an opening act, except those billed as “An Evening With…” Most shows have a 30-minute intermission.
The South Shore Music Circus and its sister venue, the Cape Cod Melody Tent, are owned and operated by the South Shore Playhouse Associates, Inc., a not-for-profit organization. Proceeds from our venues are reinvested in the community through donations to other non-profit organizations that support the arts, humanities and education in Southeastern Massachusetts.
COVID Cancellation/Rescheduled Policy
1) If we receive notification of a show Postponement to a date unknown at this time.
All Ticket Purchasers: We will notify you via email and you will be able to hold your ticket for the new announced date. Nothing needed at that time.
If you are not able to attend the new show date, please respond to this email within 30 days from the date of the email to request your refund. Refunds are full, and inclusive of any fees. Only tickets purchased directly through the Cape Cod Melody Tent and South Shore Music Circus (melodytent.org & themusiccircus.org) can be refunded. If you do not respond, we will see you at the tent.
2) If we receive notification of a show that Original date Rescheduled to a new date
All Ticket Purchasers: We will notify you via email and you will be able to hold your ticket for the new announced date. Nothing needed at that time.
If you are not able to attend the new show date, please respond to this email within 30 days from the date of the email to request your refund. Refunds are full, and inclusive of any fees. Only tickets purchased directly through the Cape Cod Melody Tent and South Shore Music Circus (melodytent.org & themusiccircus.org) can be refunded. If you do not respond, we will see you at the tent.
3) If we receive notification of a show Cancellation.
All Ticket Purchasers: You will receive a full refund of the ticket to the credit card that was originally used to purchase the ticket.
If you purchased your ticket from a Gift Card, the money spent will be refunded back to your Gift card for future use. Gift Cards do not expire at our venues and can be used for any shows in the future.
If you purchased your ticket from a Credit Card, the money spent will be refunded back to that same Credit Card.
For additional information, you are welcome to email the box office at boxoffice@themusiccircus.org. Thank you for your continued patronage and support at the South Shore Music Circus.
